Does HeyGen train on your data?
HeyGen by HeyGenImage, video and audioVendor's pages read on
By default, yes, according to the vendor's published terms.
The vendor states that inputs are used for training by default on Self-serve plans (privacy policy applies). No statement on training was found or verified for Enterprise and business offerings (customer contract applies). Read on 12 Nov 2026. The plan your company actually holds, and any negotiated terms, decide what applies to you.
This page is short: 2 facts have been read and sourced for HeyGen so far. Everything else is listed below as unknown.
A summary of what the vendor publishes, not legal advice, not an assessment of the vendor and not an endorsement. How this page was made.
What the vendor states, plan by plan
| Plan | Trains on your data | Default retention | Human review of inputs | Single sign-on |
|---|---|---|---|---|
| Self-serve plans (privacy policy applies)Individual paid | Yes, by default | Unknown | Unknown | Unknown |
| Enterprise and business offerings (customer contract applies)Enterprise | Not stated | Unknown | Unknown | Unknown |
“Unknown” means the vendor's page that would answer this was not read, or could not be opened. It does not mean “no”.
Self-serve plans (privacy policy applies)
On Self-serve plans (privacy policy applies), the vendor states that inputs may be used to train its models. Not verified: default retention and human review of inputs.
- Trains on customer data
- Yes, by default
Whether an opt-out exists was not found in the sentences read.
“for its own independently determined purposes, including account administration, platform security, service improvement, AI model training, analytics, and marketing”
The vendor states this on heygen.com, read on 12 Nov 2026
Unknown for this plan: Default retention; Zero-retention option; Deletion on request; Human review of inputs; Single sign-on (SSO); SCIM provisioning; Audit logs; Admin console; Data residency options; Customer-managed keys.
Enterprise and business offerings (customer contract applies)
On Enterprise and business offerings (customer contract applies), the vendor's pages that were read do not say whether inputs are used for training. Not verified: default retention and human review of inputs.
- Trains on customer data
- Not stated
The privacy policy says it does not apply to enterprise or business offerings, which are governed by customer contracts.
Source: heygen.com, read on 12 Nov 2026
Unknown for this plan: Default retention; Zero-retention option; Deletion on request; Human review of inputs; Single sign-on (SSO); SCIM provisioning; Audit logs; Admin console; Data residency options; Customer-managed keys.
Attestations and company facts the vendor states
- SOC 2 Type II
- Yes
“HeyGen meets rigorous compliance requirements for global standards, including SOC 2 Type II, GDPR, CCPA”
The vendor states this on heygen.com, read on 12 Nov 2026
“Yes” means the vendor's page says so, with the page linked. GhostAudit has not audited the vendor. Scope by product is on the vendor's page.
What remains unknown
- Default retention
- Zero-retention option
- Deletion on request
- Human review of inputs
- Single sign-on (SSO)
- SCIM provisioning
- Audit logs
- Admin console
- Data residency options
- Customer-managed keys
- ISO/IEC 27001
- ISO/IEC 42001
- HIPAA BAA available
- FedRAMP
- GDPR DPA available
- Company headquarters
- Data processing location
- Model providers used
None of these was guessed, inferred from another vendor or filled from memory. Ask the vendor, using the list below.
- Trains by default on the consumer plan. Applies to: Self-serve plans (privacy policy applies). Employees using personal accounts are on these terms.
- No DPA found in this review. The vendor pages read for this card did not include a data processing agreement. Many vendors publish one or provide it on request: ask the vendor.
- Enterprise controls not verified. SSO, SCIM and audit logs have not been checked for this tool yet.
How to check HeyGen in your own company
- 01Find out which plan each account is on. The vendor's terms differ between Self-serve plans (privacy policy applies) and Enterprise and business offerings (customer contract applies). People who signed up with a personal address are on the personal terms, whatever the company bought.
- 02Read the vendor's own page, linked under each fact below, and check that the sentence quoted here is still there. Pages change; the date shows when this one was read.
- 03Compare with your contract or order form. Where a data processing agreement or negotiated terms exist, they take precedence over the public pages.
- 04Record the plan, the setting and the date in your AI inventory, so that the answer exists the next time a customer or auditor asks.
What to ask the vendor
Neutral questions for the points the vendor's public pages left open. Ask for the answer in writing.
- 01On the plan we hold, are our prompts, files and outputs used to train or improve models? Which contract clause says so?
- 02How long are prompts, files and outputs kept by default, and can an administrator shorten that period?
- 03Is a zero-retention option available on our plan, and what does it exclude (for example abuse monitoring logs)?
- 04How do we request deletion of our data, and within how many days is it completed, including backups?
- 05Can your staff or contractors read our inputs? In which cases, and is that access logged?
- 06Is single sign-on available on our plan, and can sign-in with personal accounts be blocked for our domain?
- 07Is SCIM provisioning available, so that leavers lose access automatically?
- 08Are audit logs available to administrators, and can they be exported to our security tooling?
- 09Is there an administrator console where data controls can be set for every account in our organisation?
- 10Do the statements on your public pages apply to our contract as written, or do negotiated terms override them?
Questions about HeyGen
- Does HeyGen train on your data?
- By default, yes, according to the vendor's published terms. The vendor states that inputs are used for training by default on Self-serve plans (privacy policy applies). No statement on training was found or verified for Enterprise and business offerings (customer contract applies). Read on 12 Nov 2026. The plan your company actually holds, and any negotiated terms, decide what applies to you.
- Is HeyGen safe to use at work?
- GhostAudit does not rate tools. Whether HeyGen is acceptable for your company depends on the plan you hold, the data people put into it and your own policy. This page records what the vendor states, with the wording and the source, so that decision can be made on facts: Self-serve plans (privacy policy applies): yes, by default and Enterprise and business offerings (customer contract applies): not stated (training on customer data).
- Which attestations does the vendor of HeyGen state?
- The vendor's pages state: SOC 2 Type II. This is the vendor's statement, with the page linked; GhostAudit has not audited the vendor, and the scope by product is on the vendor's page.
- When were these facts checked, and how do I report an error?
- The vendor's pages were read on 12 Nov 2026. Every quotation was checked against the stored text of its source page on that date. To report an inaccuracy, email [email protected] with the page that shows the current wording.
How this page was made, and how to correct it
Every fact above is a statement found on a page HeyGen itself publishes. The page was fetched and reduced to text, the statement was recorded with its exact wording, and the quotation was checked against the stored text of the page. Quotations are at most 25 words. Search results, blogs and third-party summaries were not used.
These are summaries of statements the vendor publishes, as read on the date shown. They are not legal advice, not an assessment of the vendor and not an endorsement. Vendors change their terms: open the linked source and check your own contract before you rely on a statement.
Found an error, or are you the vendor? Report an inaccuracy with the page that shows the current wording. The page is re-read; the fact, its quotation and its date are corrected, or the fact is set to unknown if the page cannot be opened. The full method.
The vendor's official pages
- Privacy policyheygen.com
- Termsheygen.com
- Trust centreheygen.com
HeyGen is a product of HeyGen. GhostAudit is not affiliated with, endorsed by or sponsored by HeyGen.
Is HeyGen in use at your company, and on which plan?
GhostAudit shows which AI tools your people use, from Google Workspace or Microsoft 365 and from the browser, and sets each one beside the terms on this page. It records tool names and time, never prompts.