Does Claude train on your data?
Claude by AnthropicAI assistantsVendor's pages read on
It depends on the plan.
The vendor states that inputs are used for training by default on Free, Pro and Max (personal accounts). The vendor states that an opt-out is available. The vendor states that inputs are not used for training unless the customer opts in on Claude Team and Claude Enterprise. Read on 12 Nov 2026. The plan your company actually holds, and any negotiated terms, decide what applies to you.
A summary of what the vendor publishes, not legal advice, not an assessment of the vendor and not an endorsement. How this page was made.
What the vendor states, plan by plan
| Plan | Trains on your data | Default retention | Human review of inputs | Single sign-on |
|---|---|---|---|---|
| Free, Pro and Max (personal accounts)Consumer / free | Yes by default; opt-out available | Until deleted by the user (then within 30 days); up to 5 years where model improvement is on | Limited (support, incidents or legal) | Unknown |
| Claude TeamTeam / business | Only if the customer opts in | Kept in the product until deleted; removed from back-end storage within 30 days of deletion | Unknown | Yes |
| Claude EnterpriseEnterprise | Only if the customer opts in | Kept in the product until deleted; removed from back-end storage within 30 days of deletion | Unknown | Yes |
“Unknown” means the vendor's page that would answer this was not read, or could not be opened. It does not mean “no”.
Free, Pro and Max (personal accounts)
On Free, Pro and Max (personal accounts), the vendor states that inputs are used for training by default and that an opt-out is available. Retention: until deleted by the user (then within 30 days); up to 5 years where model improvement is on. The vendor states that staff access to inputs is limited to listed cases such as support, incidents or legal requirements.
- Trains on customer data
- Yes by default; opt-out available
The terms state that feedback and content flagged for safety review may be used even after opting out.
“including training our models, unless you opt out of training through your account settings”
The vendor states this on anthropic.com, read on 12 Nov 2026
- Default retention
- Until deleted by the user (then within 30 days); up to 5 years where model improvement is on
“we may retain your data in a de-identified format for up to 5 years in our model training pipelines”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- Deletion on request
- Yes
“Deleted from our back-end storage systems within 30 days”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- Human review of inputs
- Limited (support, incidents or legal)
Listed exceptions: feedback you choose to share, and review needed to enforce the Usage Policy.
“By default, Anthropic employees cannot access your conversations unless”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
Unknown for this plan: Zero-retention option; Single sign-on (SSO); SCIM provisioning; Audit logs; Admin console; Data residency options; Customer-managed keys.
Claude Team
On Claude Team, the vendor states that inputs are not used for training unless the customer opts in. Retention: kept in the product until deleted; removed from back-end storage within 30 days of deletion. Stated as available: SSO and an admin console. Not verified: human review of inputs.
- Trains on customer data
- Only if the customer opts in
Feedback you submit, or data you otherwise choose to share, may be used for training.
“By default, we will not use your inputs or outputs from our commercial products”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- Default retention
- Kept in the product until deleted; removed from back-end storage within 30 days of deletion
Content flagged for a Usage Policy violation may be retained for up to 2 years.
“we retain your chats and coding sessions in the product to provide you with a consistent product experience”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- Deletion on request
- Yes
“You control your conversations and can delete your chats anytime from your dashboard.”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- Single sign-on (SSO)
- Yes
Feature table columns: Team, Enterprise (self-serve), Enterprise (sales-assisted).
“Single sign-on (SSO) Yes Yes Yes”
The vendor states this on claude.com, read on 12 Nov 2026
- Admin console
- Yes
“Central billing and administration”
The vendor states this on claude.com, read on 12 Nov 2026
Unknown for this plan: Zero-retention option; Human review of inputs; SCIM provisioning; Audit logs; Data residency options; Customer-managed keys.
Claude Enterprise
On Claude Enterprise, the vendor states that inputs are not used for training unless the customer opts in. Retention: kept in the product until deleted; removed from back-end storage within 30 days of deletion. Stated as available: SSO, SCIM, audit logs and an admin console. Not verified: human review of inputs.
- Trains on customer data
- Only if the customer opts in
Feedback you submit, or data you otherwise choose to share, may be used for training.
“By default, we will not use your inputs or outputs from our commercial products”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- Default retention
- Kept in the product until deleted; removed from back-end storage within 30 days of deletion
Content flagged for a Usage Policy violation may be retained for up to 2 years.
“we retain your chats and coding sessions in the product to provide you with a consistent product experience”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- Deletion on request
- Yes
“You control your conversations and can delete your chats anytime from your dashboard.”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- Single sign-on (SSO)
- Yes
“SSO and domain capture, SCIM and JIT provisioning, and role-based access control”
The vendor states this on claude.com, read on 12 Nov 2026
- SCIM provisioning
- Yes
“Enterprise is billed annually and includes everything in Team plus advanced security and admin controls, including SCIM, audit logs, custom data retention, and role-based access.”
The vendor states this on claude.com, read on 12 Nov 2026
- Audit logs
- Yes
“Enterprise is billed annually and includes everything in Team plus advanced security and admin controls, including SCIM, audit logs, custom data retention, and role-based access.”
The vendor states this on claude.com, read on 12 Nov 2026
- Admin console
- Yes
“Role-based access with fine grained permissioning”
The vendor states this on claude.com, read on 12 Nov 2026
Unknown for this plan: Zero-retention option; Human review of inputs; Data residency options; Customer-managed keys.
Attestations and company facts the vendor states
- SOC 2 Type II
- Yes
Listed as a document in the vendor's trust centre.
“[Anthropic] 2025 Type 2 SOC 2 and CSA STAR L2 Report.pdf”
The vendor states this on trust.anthropic.com, read on 12 Nov 2026
- ISO/IEC 27001
- Yes
Listed as a document in the vendor's trust centre.
“[Anthropic] ISO 27001 Certificate (2025).pdf”
The vendor states this on trust.anthropic.com, read on 12 Nov 2026
- ISO/IEC 42001
- Yes
Listed as a document in the vendor's trust centre.
“[Anthropic] ISO 42001 Certificate (2025).pdf”
The vendor states this on trust.anthropic.com, read on 12 Nov 2026
- HIPAA BAA available
- Yes
Examples given: the Claude API with HIPAA configuration enabled and HIPAA-ready Enterprise plans.
“Anthropic's Business Associate Agreement (BAA) is available for Anthropic's HIPAA-ready services”
The vendor states this on privacy.claude.com, read on 12 Nov 2026
- GDPR DPA available
- Yes
The vendor publishes its Data Processing Addendum at this address.
“"Subprocessor" means an entity engaged by Anthropic to process Customer Personal Data.”
The vendor states this on anthropic.com, read on 12 Nov 2026
- Data processing location
- United States, and other countries outside the EEA and UK
“your personal data is transferred to our servers in the US, or to other countries outside the European Economic Area”
The vendor states this on anthropic.com, read on 12 Nov 2026
“Yes” means the vendor's page says so, with the page linked. GhostAudit has not audited the vendor. Scope by product is on the vendor's page.
What remains unknown
- Zero-retention option
- Single sign-on (SSO)
- SCIM provisioning
- Audit logs
- Admin console
- Data residency options
- Customer-managed keys
- Human review of inputs
- FedRAMP
- Company headquarters
- Model providers used
None of these was guessed, inferred from another vendor or filled from memory. Ask the vendor, using the list below.
- Trains by default on the consumer plan. Applies to: Free, Pro and Max (personal accounts). Employees using personal accounts are on these terms.
How to check Claude in your own company
- 01Find out which plan each account is on. The vendor's terms differ between Free, Pro and Max (personal accounts), Claude Team and Claude Enterprise. People who signed up with a personal address are on the personal terms, whatever the company bought.
- 02Open the account or administrator settings and look for the data-controls or model-training setting the vendor's page describes. Note what it is set to today and who is able to change it.
- 03Read the vendor's own page, linked under each fact below, and check that the sentence quoted here is still there. Pages change; the date shows when this one was read.
- 04Compare with your contract or order form. Where a data processing agreement or negotiated terms exist, they take precedence over the public pages.
- 05Record the plan, the setting and the date in your AI inventory, so that the answer exists the next time a customer or auditor asks.
What to ask the vendor
Neutral questions for the points the vendor's public pages left open. Ask for the answer in writing.
- 01Is a zero-retention option available on our plan, and what does it exclude (for example abuse monitoring logs)?
- 02Can your staff or contractors read our inputs? In which cases, and is that access logged?
- 03Is single sign-on available on our plan, and can sign-in with personal accounts be blocked for our domain?
- 04Is SCIM provisioning available, so that leavers lose access automatically?
- 05Are audit logs available to administrators, and can they be exported to our security tooling?
- 06Is there an administrator console where data controls can be set for every account in our organisation?
- 07Where is our data processed and stored, and can a region be chosen?
- 08Can we hold the encryption keys for our data?
- 09Which third-party model providers process our inputs, and under what retention and training terms?
- 10Do the statements on your public pages apply to our contract as written, or do negotiated terms override them?
Questions about Claude
- Does Claude train on your data?
- It depends on the plan. The vendor states that inputs are used for training by default on Free, Pro and Max (personal accounts). The vendor states that an opt-out is available. The vendor states that inputs are not used for training unless the customer opts in on Claude Team and Claude Enterprise. Read on 12 Nov 2026. The plan your company actually holds, and any negotiated terms, decide what applies to you.
- Is Claude safe to use at work?
- GhostAudit does not rate tools. Whether Claude is acceptable for your company depends on the plan you hold, the data people put into it and your own policy. This page records what the vendor states, with the wording and the source, so that decision can be made on facts: Free, Pro and Max (personal accounts): yes by default; opt-out available, Claude Team: only if the customer opts in and Claude Enterprise: only if the customer opts in (training on customer data).
- How long does Claude keep data?
- The vendor states: Until deleted by the user (then within 30 days); up to 5 years where model improvement is on. This is the default the vendor's page describes for one plan; other plans may differ, and the table on this page shows each.
- Which attestations does the vendor of Claude state?
- The vendor's pages state: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 42001, HIPAA BAA available and GDPR DPA available. This is the vendor's statement, with the page linked; GhostAudit has not audited the vendor, and the scope by product is on the vendor's page.
- When were these facts checked, and how do I report an error?
- The vendor's pages were read on 12 Nov 2026. Every quotation was checked against the stored text of its source page on that date. To report an inaccuracy, email [email protected] with the page that shows the current wording.
How this page was made, and how to correct it
Every fact above is a statement found on a page Anthropic itself publishes. The page was fetched and reduced to text, the statement was recorded with its exact wording, and the quotation was checked against the stored text of the page. Quotations are at most 25 words. Search results, blogs and third-party summaries were not used.
These are summaries of statements the vendor publishes, as read on the date shown. They are not legal advice, not an assessment of the vendor and not an endorsement. Vendors change their terms: open the linked source and check your own contract before you rely on a statement.
Found an error, or are you the vendor? Report an inaccuracy with the page that shows the current wording. The page is re-read; the fact, its quotation and its date are corrected, or the fact is set to unknown if the page cannot be opened. The full method.
The vendor's official pages
- Privacy policyanthropic.com
- Termsanthropic.com
- Data processing agreementanthropic.com
- Subprocessorstrust.anthropic.com
- Trust centretrust.anthropic.com
Claude is a product of Anthropic. GhostAudit is not affiliated with, endorsed by or sponsored by Anthropic.
Is Claude in use at your company, and on which plan?
GhostAudit shows which AI tools your people use, from Google Workspace or Microsoft 365 and from the browser, and sets each one beside the terms on this page. It records tool names and time, never prompts.